The link (on the Telstra web site) to doing this isn't the easiest to find but believe me it works! In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. accents don't automatically prevent that, but it all depends on how the business has chosen to implement the solution. Telstraâs Social Media Code â the 3Rs of Social Media Engagement Telstraâs Social Media Code, or our 3Rs of Social Media Engagement, applies to everyone, whether you are accredited or not. Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. How to contact Telstra with a complaint Complete our online complaints form or call 13 2200 and say “complaint”. If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport®. You can always speak with us. Telstra Platinum is a tech support service that can help you with your IT and gadget issues. Sorry - have missed the "t" out of Telstra a couple of times on this post - thought I would mention it before some of you do ! Why is it so hard to speak to a person in your own country. Whether it’s a billing or payment issue, unsatisfactory email reply or Telstra phone problems – we want to know, and we’ll take your Telstra complaints seriously. Customer service - what customer service. Also if you feel you have tried everything, post it up on their Facebook page. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. You can contact our customer care or sales team by selecting the product and then giving us a call. Now rolling out in selected areas on selected plans. Pages Liked by This Page. They phone me back to essentially threaten me that if a second line support engineer thinks itâs not Telstra's fault they will charge me!!! I do not want to look on the web. Foxtel. The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. As someone who works for Telstra, you are welcome and encouraged to talk about Telstra on your own personal social media accounts. 1.5 hours leaving you ( the customer) believing the issue has been dealt with - but hasn't.I have better things to do with my time than deal with this inefficiency. However some of the issues still exist on our account. You’ll be transferred to a dedicated complaints handling team. Does anyone know how to contact Telstra HQ in Sydney or even Melbourne ? If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. muru-D Australia. Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? (Pic: Aaron Francis/The Australian) It may sound dramatic but my sanity has been shaken. Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). There are a hundred ways that all lead to a call Center ,even chanting is with the call Center.. They deal with all issues. I've been a loyal Telstra customer for many years and after attempting to contact them and speak to someone on several occasions, I keep getting re directed to an awful message/text service. Do you have what it takes to work in Telstraâs retail team? There is an office in Australia ,with staff I presume ? Now rolling out in selected areas on selected plans. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Not sure if the service is offshore or not but there weren't any communication issues (e.g. An Australian based Telstra representative will assist. How do I speak to someone who knows what they are speaking about. before I gave up. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. Just ask! Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. An Australian based Telstra representative will assist. After the automated voice says: "Welcome to Telstra. I can only message through to them and a least 7 people have chatted with me and then just disappeared with no action taken just alot of questions repeated everytime a new person comes on. "the off-shore lady told me…". 8:30AM the next morning got a call back from a super friendly (perhaps even overly friendly), helpful guy who fixed the issue quickly. Spent 80 mins on phone and got no results other than a referral to another level and have to wait for a call. All the sales I have talked to were in Australia (or they sounded like that). You can phone us in your language during Business Hours • Telstra’s Multilingual Service 1800 241 600 Outside of Business Hours? So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. Mobiles on a plan; SIM only plans; Outright devices; Pre-Paid; 5G Phones; Mobiles homepage Tablets. If youâve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. I love Live Chat with Telstra. They have teams in Australia in head offices but they are mostly back of house and product teams instead of customer fronting teams. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. We've got you covered. This is correct, no? It is obvious by the way you type. How can I speak to real person from Telstra services. I said please try to as had been successful on the last call - was then put on hold for 30 mins. Telstra Plus Tickets. The first step is … Manly365. Contact Telstra to pay my bill. You may already have a Telstra ID if: You already use one of our online services. And the phrase "speak to someone in Australia" really means "speak with someone without an accent" when you get right down to it. Outlook, Mac Mail I'm using Telstra Mail™ webmail Browser-based e.g. Telstra Locked Bag 20026, Melbourne VIC 3001. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. The people you speak to on the phone do not have that level of access. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? Why I must divorce Telstra. "off-shore people…" I'm using an email client E.g. Your total lack of the question asked proves this - whilst answering with abusive comments& not understanding the context of the initial inquiry, coupled with inadequate knowledge certainly shows what a brainless wonder you are. Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. Having someone to help you doesnât stop you from asking us questions, giving us information or accessing your details online. Update your browser to stay safe online. I want to talk to a person about my account. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! 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